Get Pierced Returns and Policies

1.1 Returns

If you are unhappy with your purchase, items can be returned for store credit or exchanged for a different product within 14 days of item arrival. (We do not offer returns for refunds.) Items must be unworn, in perfect condition, and in original packaging.

During the holidays (November 1 - December 31), return windows are extended through January 31 to accommodate gift returns.

*Advent Calendars, Jewelry cases and items from the Piercing Protect product line are Final sale are not eligible for returns. (please reach out to customer support within 7 days of delivery if there is existing damage upon arrival). If you purchase the Redo protection at checkout, it does not include returns for these items--only package protection from lost, stolen, or damaged packages. In the event your product arrives damaged, please reach out to support@getpiercedco.com

We now offer return protection through Redo. For an additional $1.98 at checkout for US Orders, you can return items from your order for exchange or in-store credit for FREE!

For an additional $2.98 at checkout for Canadian orders, you may receive store credit or a refund to repurchase your lost or stolen items.

You are responsible for shipping costs for the return if you have not purchased Redo return insurance.

Returns and exchanges are NOT available for subscription items or items marked 'final sale.' Original shipping, shipping protection, and Redo return insurance are non-refundable.

*To start a return or exchange, visit our Return Portal Here.

1.2 Defective or Broken Jewelry

(please note: if you are adjusting the tension bond on your flat back stud, only insert the pin 1-2mm into the post to bend it. If you insert it further than that, you will be bending it too close to the weld on the decorative top, and the pin can snap off. We DO NOT replace jewelry that is damaged due to bending the post incorrectly. Please follow the directions on the card sent with your order, or watch this VIDEO for a demonstration.)

Please inspect your Jewelry as soon as your receive it. We Pride Ourselves In High Quality Jewelry, But we occasionally run into manufacturing defects. If your Jewelry is broken or breaks within 90 days of purchase, we will happily replace the item! Please Email: Support@Getpiercedco.Com With Your Order #, Description Of Damage, and Of Course Photos! Upon Receiving The Photos, Our Team Will Approve Or Deny Your Request and You Will Be Notified By Email. If Approved, we Will Send An Order with the Replacement item(S).

1.3 Lost Jewelry

We do not replace jewelry that is lost, dropped down the drain, falls out due to the tension on the pin of a flat back stud not being tight enough, etc. We encourage you to check the tension on your flat back stud each time you put them in.

CONTACT US

EMAIL: Support@Getpiercedco.Com

Customer Service Hours: Monday-Friday 9am-4pm MST

Our amazing customer support team works so hard to respond to everyone within 2 business days. Please be patient and remember we are real people! We will do everything in our power to ensure you are happy with your order and any issues are resolved in a timely manner.

*Please note we do not accept customer service inquiries by phone

Lost or Stolen Package/Package and Product Damaged During Shipping

If you purchased Redo shipping protection at checkout, you can file a claim for a lost package or a package that was damaged and resulted in a damaged product.

Shipping Claim Portal.

If you did not purchase Redo shipping protection at checkout, we are not responsible for lost/stolen/damaged packages. Once the package is dropped off to the carrier, it is out of our hands.

You must sign up by the 20th of the of the current month to receive the upcoming month's box.

• Each additional month will be billed on the 1st of the month
• Boxes ship out by the 5th day of the month
• You can pause or cancel anytime-- up to 7 days before the 1st of the month.

*There are no returns or exchanges allowed on VIP boxes. In the case that jewelry is damaged upon arrival, please reach out to us at support@getpiercedco.com

*VIP Boxes are currently available for US customers only.

Please Note: for your first subscription order, if you order other items as well, they will all be shipped together at the time of the VIP shipments (Which Is The First Week Of The Upcoming Month). If you need those items sooner, please place a separate order.

You will be charged for your first VIP box upon sign up. Then, for each consecutive month, you will be billed on the 1st of the Month.

You can submit a request to cancel or change your order within 24 hours if we have not fulfilled the order or shipped it. Reach out to us via email if you'd like to make a change to your order (you ordered the wrong color, you need a different shipping address, you didn't mean to place the order in the first place, etc.). If the order hasn't been processed or shipped, we will do everything in our power to make the changes! If we've already processed or shipped it, we cannot make any changes. Even if you reach out in the 24 hour window, we cannot guarantee changes can be made. Please note that cancelled orders will incur a 4% fee for card processing and transaction fees that are non-refundable to us.

Email support@Getpiercedco.com ASAP if you need to cancel or change address and we will do everything we can to make it happen!

Customer service hours: Monday-Friday 9am-4pm MST

Our amazing customer support team works so hard to respond to everyone within 2 business days. Please be patient and remember we are real people! We will do everything in our power to ensure you are happy with your order and any issues are resolved in a timely manner.

Orders are processed for shipping within 3-5 business days. Due to the recent increase in volume, please be patient with us as we are a small business! We are shipping as fast as possible!

Shipping is calculated at checkout. US Shipping is free on all orders over $75. Packages will be sent USPS ground advantage and usually arrive within 2-5 business days after they are shipped.

Canadian shipping is $18 USD. We do try to keep taxes and duties as low as possible; however, you may be responsible for your own country’s taxes and customs fees, if applicable. International taxes and fees are subject to change based on the origin of the product. While most international orders arrive within a couple weeks, shipping time varies by country and can take up to 6-8 weeks for delivery. Not all countries offer continued tracking once your package has left the United States. If you are not able to locate your package once it has left the United States, please contact the shipping carrier.

We are not responsible for additional shipping charges if the address is not entered correctly upon ordering. We are happy to resend a package that is returned to sender, but there will be additional shipping charges.

When your order is shipped, you will receive an email with a tracking number.

Please refer to the "Shipping Protection Claim" tab for information on lost or stolen packages.

Get Pierced Co ships to Canada, but international shipping costs and delivery times vary by country and carrier. All duties and taxes are calculated at checkout to protect you from unexpected charges later. Please note that additional fees from local carriers or customs may still apply and are the buyer’s responsibility.

Shipping to Canada is available at a flat rate of $20. Customers are responsible for paying duties + fees associated with International Shipping. Free shipping offers apply only to qualifying U.S. orders.

For peace of mind, we offer package protection on all orders covering lost, stolen, or damaged shipments. Approved claims will be credited in the form of a Get Pierced Co gift card for future purchases.

If a customer does not add a free promotional item to their cart at the time of purchase and their order has already began fulfillment, they will be responsible for covering the shipping cost should they wish to receive the missed item. We are happy to send the free item separately; however, a shipping fee will apply.

We are excited to offer our customers exclusive rewards through our Smile.io-powered program! Our loyalty points are our way of saying thank you for shopping with us and we love rewarding you for being part of our community.

Please review the following terms that apply to our Rewards Program:

Earning Points

Points can be earned by making purchases, referring friends, following us on social media, or participating in special promotions

Redeeming Points

Points can be redeemed for discounts on future purchases through your rewards dashboard at checkout.

Refunds and Returns

If an item purchased with a discount from redeemed points is returned, you will be refunded only the amount paid after the discount was applied. Rewards points used toward a purchase are non-refundable and will not be reissued upon A Return. Refunds will not be issued in the form of points or cash for points earned or spent.

Account Activity

Points may expire after a period of inactivity, as per our Smile.io program settings. We reserve the right to adjust or revoke points in the case of suspected fraud, abuse, or system error. Unused points are not eligible for refunds or reactivation once expired. If you don’t use them, you lose them so don’t let your rewards go to waste!

Local customers are welcome to visit our studio during weekly business hours, which are posted each week on our Instagram page. Please note that while we carry a curated selection of styles in-store, not all items available online will be available in person.

All returns for online orders must be processed through our online returns portal. In-store returns are not accepted at this time.

Overview

This website is operated by Get Pierced, LLC. Throughout the site, the terms “we”, “us” and “our” refer to Get Pierced, LLC. Get Pierced, LLC offers this website, including all information, tools and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and Services to you.

Section 1 - Online store terms

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.

Section 2 - General conditions

We reserve the right to refuse Service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

Section 3 - Accuracy, Completeness And Timeliness Of Information

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

Section 4 - Modifications To The Service And Prices

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

Section 5 - Products or Services (If Applicable)

Certain products or Services may be available exclusively online through the website. These products or Services may have limited quantities and are subject to return or exchange only according to our Refund Policy

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or Services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or Service made on this site is void where prohibited.

We do not warrant that the quality of any products, Services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

Section 6 - Accuracy Of Billing And Account Information

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more details, please review our Refund Policy

Section 7 - Optional Tools

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of the optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new Services and/or features through the website (including the release of new tools and resources). Such new features and/or Services shall also be subject to these Terms of Service.

Section 8 - Third Party Links

Certain content, products and Services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or Services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, Services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

Section 9 - User Comments, Feedback And Other Submissions

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us, you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

Section 10 - Personal Information

Your submission of personal information through the store is governed by our Privacy Policy, which can be viewed here: Privacy Policy

Section 11 - Errors, Inaccuracies And Omissions

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

Section 12 - Prohibited Uses

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

Section 13 - Disclaimer Of Warranties; Limitation Of Liability

We do not guarantee, represent or warrant that your use of our Service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable.

You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and Services delivered to you through the Service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Get Pierced, LLC, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, Service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the Service or any products procured using the Service, or for any other claim related in any way to your use of the Service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available via the Service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

Section 14 - Indemnification

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

Section 15 - Severability

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

Section 16 - Termination

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

Section 17 - Entire Agreement

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and governs your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

Section 18 - Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of United States.

Section 19 - Changes To Terms Of Service

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

Section 20 - Contact Information

Questions about the Terms of Service should be sent to us at Hello@Getpiercedco.Com