Get Pierced Returns and Policies

Returned items must be:

• Unworn
• In perfect condition
• In their original packaging

Eligible items may be exchanged for another product or returned for Get Pierced Co. store credit.

To begin a return or exchange, please use our online Returns Portal.

Holiday Returns

Purchases made between November 1 and December 31 have an extended return window through January 31.

Final Sale Items

The following items are final sale and cannot be returned or exchanged:

• Advent Calendars
• Jewelry storage
• PiercingProtect products
• VIP subscription items
• Any product specifically marked Final Sale

If a final-sale item arrives damaged, please contact support@getpiercedco.com within 7 days of delivery.

Purchasing Redo protection does not make a final-sale item returnable.

Bundles

Bundles must be returned in their entirety to qualify for store credit.

Individual pieces from a bundle cannot be returned separately.

Redo Protection

Redo protection is available as an optional add-on at checkout and can help in two different situations.

Returns + Exchanges

For eligible returns, Redo covers the return shipping cost when an item is being returned for:

• Store credit
• An exchange

Redo does not make an order eligible for a cash refund.

If Redo Return Protection was not purchased, the customer is responsible for the cost of return shipping.

Lost, Stolen or Damaged Packages

Redo may also provide protection for eligible packages that are lost, stolen, or damaged during shipping.

Approved package claims are resolved with a replacement, not a cash refund.

If the original item is unavailable or out of stock, the customer will receive a Get Pierced Co. gift card for the value of the unavailable item.

Redo protection does not override final-sale restrictions or other Get Pierced Co. policy terms.

Original shipping charges, shipping protection fees, and Redo protection fees are non-refundable.

Jewelry Sensitivities + Reactions

Our jewelry is made from implant-grade titanium or 316L stainless steel, materials generally considered suitable for sensitive ears.

However, everyone is different and individual sensitivities or reactions may still occur.

Any irritation, sensitivity, or suspected allergic reaction must be reported within 30 days of delivery.

We may ask for information about the jewelry, affected area, and symptoms so our team can properly document and review the issue.

Defective or Broken Jewelry

Please inspect your jewelry when it arrives.

If your jewelry arrives broken or breaks within 90 days of purchase, email:

support@getpiercedco.com

Please include:

• Your order number
• A description of the issue
• Clear photos showing the damage

Our team will review the claim and notify you by email once a decision has been made.

If approved, we will create a replacement order for the eligible item or items.

Flat Back Stud Adjustment + Damage

Flat back studs use tension to keep the decorative top secure inside the post, so the pin may occasionally need to be gently adjusted.

When adjusting a flat back stud, insert the pin only approximately 1–2mm into the post before gently bending it.

Do not insert the pin farther into the post before bending.

If the pin is inserted too far, the bend may occur too close to the weld beneath the decorative top, which can cause the pin to snap.

Jewelry damaged because the post or pin was bent incorrectly is not eligible for replacement.

Please follow the instructions included with your order or watch our flat back stud adjustment video before making adjustments.

Lost Jewelry

We do not replace jewelry that has been lost.

This includes jewelry that:

• Is misplaced
• Is dropped
• Falls down a drain
• Falls out while being worn
• Falls out because there was not enough tension on the pin of a flat back stud

We recommend checking the tension on your flat back studs regularly to make sure the decorative top is securely seated inside the post.

Processing Time

Orders are typically processed within 3–5 business days.

During periods of higher order volume, processing may take additional time.

Processing time is separate from shipping-carrier transit time.

U.S. Shipping

Shipping charges are calculated at checkout.

U.S. orders over $75 qualify for free shipping. Packages are generally shipped using USPS Ground Advantage and typically arrive approximately 2–5 business days after shipment.

Carrier transit times are estimates and cannot be guaranteed by Get Pierced Co.

Canadian Shipping

We currently ship internationally to Canada for a flat rate of $20 CAD.

Customers are responsible for any applicable:

• Duties
• Taxes
• Customs fees
• Local carrier fees
• Other international import charges

Duties and taxes may be calculated at checkout when available, but additional charges from local carriers or customs authorities may still apply.

Free-shipping promotions apply only to qualifying U.S. orders unless specifically stated otherwise.

International Delivery Times

International delivery times vary by carrier and destination. While many orders arrive within a few weeks, international shipping may take up to approximately 6–8 weeks in some circumstances.

Continued tracking may not be available through every carrier once a shipment leaves the United States.

If tracking stops updating after the package leaves the United States, please contact the shipping carrier for additional assistance.

Tracking

Once your order ships, you will receive an email containing your tracking number.

After a shipment has been transferred to the carrier, package movement and tracking updates are controlled by the carrier.

For lost, stolen, or shipping-damaged packages, please see our Shipping Protection policy.

Incorrect Shipping Addresses

Customers are responsible for entering a complete and accurate shipping address at checkout.

Get Pierced Co. is not responsible for additional shipping charges caused by an incorrect or incomplete address.

If a package is returned to us because of an address issue, we are happy to resend it, but the customer is responsible for the additional shipping cost.

Redo or other package protection does not cover additional shipping costs caused by an incorrect address.

Returned to Sender

If a package is returned to Get Pierced Co., we will contact the customer by email to confirm the shipping address.

Additional shipping charges may apply if the package needs to be resent.

If we do not receive a response, store credit will be issued to the email address used to place the original order.

What Shipping Protection Covers

If Redo Shipping Protection was purchased at checkout, customers may submit a claim for an eligible package that:

• Is lost during shipping
• Is stolen
• Is damaged during shipping
• Arrives with merchandise damaged as a result of shipping

Claims must be submitted through our Shipping Claim Portal and are subject to review and approval.

Approved Claims

Approved claims are resolved with a replacement rather than a cash refund.

If the original item is available, we will send a replacement. If an approved item is unavailable or out of stock, the customer will receive a Get Pierced Co. gift card for the value of the unavailable item.

Shipping Protection claims are not eligible for cash refunds.

Replacement Limit

Get Pierced Co. may provide up to three replacement shipments for lost or stolen orders.

All replacement shipments are subject to review and approval at the discretion of Get Pierced Co.

Orders Without Shipping Protection

If Redo Shipping Protection was not purchased at checkout, Get Pierced Co. is not responsible for packages that are lost, stolen, or damaged after the shipment has been transferred to the carrier.

Once a package has been handed to the carrier, its transportation and delivery are outside of our direct control.

What Shipping Protection Does Not Cover

Shipping Protection does not cover additional shipping costs caused by an incorrect or incomplete address entered by the customer.

If a package needs to be reshipped because of an address error or Return to Sender event, additional shipping charges may apply.

Changing or Cancelling an Order

Requests to change or cancel an order may be submitted within 24 hours of placing it, provided the order has not already been processed, fulfilled, or shipped.

Examples include:

• Ordering the wrong color
• Entering the wrong shipping address
• Accidentally placing an order
• Needing another eligible order change

Email support@getpiercedco.com as soon as possible.

If fulfillment has already begun, we may not be able to make changes.

Even when a request is submitted within the 24-hour window, changes and cancellations are not guaranteed.

Cancelled orders may incur a 4% fee to cover card-processing and transaction fees that are not refunded to Get Pierced Co.

Discount Codes

Discount codes must be entered at checkout.

We cannot retroactively apply a discount after an order has been placed because a code was forgotten or not entered.

Discount codes cannot be combined unless specifically stated otherwise.

Discount codes generally cannot be used on products that are already discounted.

Free Gift Card Promotions

When a promotion includes a free gift card:

• The offer is limited to one promotional gift card per customer
• Multiple qualifying orders from the same customer, household, email address, or shipping address do not qualify for multiple promotional gift cards
• Gift cards are distributed according to the terms of the specific promotion
• Promotional gift cards do not combine with free-gift offers unless specifically stated otherwise

Free Product Promotions

Certain products, including some bundles, may be excluded from free-product or free-gift promotions.

Eligibility is determined by the terms of the individual promotion.

Missed Free Offers

If a promotion requires a free item to be added to the cart, the customer is responsible for adding it when the qualifying order is placed.

If the item was not added and fulfillment has already begun, we are happy to send the eligible free product separately, but the customer will be responsible for the additional shipping cost.

Combining Multiple Orders

Orders placed using the same name, address, or customer information may be combined during fulfillment.

Combining orders does not create additional:

• Promotional gift cards
• Free gifts
• Free products
• Promotional benefits

Shipping fees are not refunded when orders are combined.

Subscription Deadline

Subscribe by the 20th of the current month to receive the upcoming month’s VIP box.

First Payment

Your first VIP box is charged when you sign up.

Recurring Billing

After the initial subscription order, recurring VIP boxes are billed on the 1st of each month.

Shipping Schedule

VIP boxes ship by approximately the 5th day of each month.

Pausing or Cancelling

Subscriptions may be paused or cancelled up to 7 days before the 1st of the month.

Requests received after that deadline may not take effect until the following billing cycle.

VIP Returns + Exchanges

VIP subscription boxes are final sale.

Returns and exchanges are not available for VIP subscription items.

If jewelry arrives damaged, please contact us at support@getpiercedco.com

Availability

VIP boxes are currently available to U.S. customers only.

Additional Products Ordered With Your First VIP Box

If other products are ordered at the same time as your first VIP subscription order, all products in that order will ship together with the VIP box during the first week of the upcoming month.

If you need the additional items sooner, place them in a separate order.

Get Pierced Rewards is powered by Smile.io.

Earning Points

Customers may earn points through eligible activities such as:

• Making purchases
• Referring friends
• Following Get Pierced Co. on social media
• Participating in qualifying promotions

Redeeming Points

Available points may be redeemed for eligible discounts on future purchases through the Rewards dashboard and checkout.

Returns + Redeemed Points

If an eligible item purchased using a Rewards discount is returned, the return value is based only on the amount actually paid after the discount was applied.

Points that were redeemed are:

• Non-refundable
• Not reissued after a return
• Not converted to cash
• Not converted into additional points

Point Expiration

Rewards points may expire following a period of inactivity according to the current Smile.io program settings.

Get Pierced Co. reserves the right to adjust or revoke points in cases involving:

• Suspected fraud
• Program abuse
• System errors

Expired points are not eligible for refunds or reactivation.

Shopping Locally

Local customers are welcome to shop at our studio during weekly business hours.

Our studios carry a curated selection of Get Pierced Co. styles, so not every product available online will necessarily be available in person.

Online Purchases

Online returns, exchanges, and order issues must be handled through our online customer-support team and Return Portal.

Our piercing studios cannot process:

• Online returns
• Online exchanges
• Online refunds
• Other online-order issues

For assistance, contact us at support@getpiercedco.com

Studio Purchases

All jewelry, piercing services, and aftercare products purchased in our piercing studios are final sale.

We do not accept returns, refunds, or exchanges for studio purchases. Online purchases cannot be returned or exchanged at a piercing studio.

If jewelry purchased in studio is damaged, it may be exchanged for the same item only within 14 days of purchase with proof of purchase.

Lost jewelry is not covered.

If jewelry comes out of a new piercing and the piercing closes, the client is responsible for applicable repiercing fees as outlined in the piercing waiver.

Customer Support

Questions or order issues can be sent to:

support@getpiercedco.com

Customer Service Hours:
Monday–Friday
9 AM–4 PM MST

Our team works to respond within approximately 2 business days.

We do not accept customer-service inquiries by phone.